Refund Policy

Refund Policy

Effective Date: [Date]

Thank you for using our Ecommerce Management Web Application. We are committed to providing high-quality software and support services. Please read our refund policy carefully before making any purchase.


1. Software Subscription & License

Our software is a digital product. By purchasing a subscription or license, you acknowledge that access to the software and related digital services begins after successful payment and account activation.


2. Refund Eligibility

A refund may be considered only under the following circumstances:

  1. Duplicate payment was made for the same order.
  2. Payment was successfully completed, but the service or software could not be activated due to our technical issue.
  3. The requested service cannot be delivered due to reasons solely attributable to our company.


3. Non-Refundable Cases

Refund requests will not be accepted in the following situations:

  1. Change of mind after purchase.
  2. Lack of required features that were not listed or promised before purchase.
  3. Failure to use the software due to insufficient technical knowledge or training.
  4. Incorrect information provided by the customer during registration.
  5. Violation of our Terms & Conditions.
  6. Suspension or termination of the account due to misuse or illegal activities.
  7. Subscription fees after the service period has started.
  8. Domain registration, web hosting, SSL certificates, third-party licenses, SMS credits, payment gateway fees, API charges, custom development fees, installation charges, data migration services, and other third-party expenses.


4. Refund Request Procedure

To request a refund, customers must:

  1. Submit a written refund request within 7 days of the payment date.
  2. Provide the Order ID, Payment Reference, and a detailed explanation of the issue.
  3. Cooperate with our support team to verify the reported problem.

Refund requests submitted after the specified period may not be considered.


5. Refund Review

All refund requests are reviewed individually by our support and management team. If the issue can be resolved through technical support, configuration, or training, a refund may not be approved.


6. Refund Processing Time

If a refund is approved:

  1. Refunds will be processed within 7–15 business days.
  2. The refund will be sent using the original payment method whenever possible.
  3. Processing time may vary depending on the payment provider or financial institution.


7. Subscription Cancellation

Customers may cancel future subscription renewals at any time. However, cancellation does not automatically qualify for a refund of fees already paid.


8. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Updated versions will be published on our website and become effective immediately upon publication.


9. Contact Information

If you have any questions regarding this Refund Policy, please contact our support team through our official website or customer support channels.